It picks up when you cannot and writes down what the customer wants. You say what you did, and the job sheet, the certificate and the invoice write themselves. No typing, no forms, no evenings at the laptop.
A notebook, a diary and a WhatsApp group holding the whole business together, and only you know where anything is. There is a better way, and no, you do not have to be techy to use it.
By the time you are out and washed up, they have rung the next bloke and the job is gone.
The day's work finishes and the paperwork starts. That is not why you went self-employed.
The work is done and the money is earned. It just has not arrived, and chasing it is another evening.
A Gas Safe record or an EICR sitting in your head, and the customer waiting on it.
Talk to it the way you would text a mate. There is nothing to set up and no form to fill in.
1Boiler service for Mrs Khan, Tuesday morning, quote her ninety quid. In your own words, and in your own language.
2It books the job, writes the quote, fills the certificate and tells the customer. You do not type anything.
3The invoice goes out before you have packed up, and it chases the ones who drag their feet.
When you cannot get to the phone, Copperline does. The call is recorded, written down and waiting for you as a job, instead of walking to the next van.
Say what you did. The job sheet, the parts and the certificate write themselves, in your own words and your own language, and they queue offline in a basement.
Quote on the doorstep, invoice before you have packed up, and let it chase the ones who drag their feet.
He talks, it types. The job sheet, the parts used and the certificate all come out of what he said, in whatever language he said it in. No forms to tab through with gloves on, and everything queues offline until the bars come back.
He says what happened. The job sheet, the parts and the report write themselves from it.
English, Persian, Arabic, Dutch, Russian or Albanian. Rendered into English on the trade's own vocabulary, and what he actually said is kept word for word.
One thread per job, spoken or typed, whichever hand is free. Anyone who can use a messaging app can use this.
Every word lands in your jobs as something the system understands, not a note somebody has to read and retype.
Photos, notes and sign-off all queue in a basement.
Before and after shots attach to the ticket automatically.
Flag extra time and the rest of the day moves before the customer rings to ask.
Stock comes off the van list and onto the invoice.
The same app quietly becomes a dispatch board. It works out who is nearest, free and ticketed for each job, warns you before a job overruns, and rebuilds the afternoon when one runs long. All of it is off until you need it.
The same ranking runs behind all three. What changes is how much of it you hand over.
Triage finishes, the job is assigned and the engineer is notified. Every decision is logged and stays overridable for ten minutes.
The top three candidates arrive with their reasoning laid out. Nothing moves until a dispatcher picks one.
Ranking off, assignment by hand. SLA warnings and overrun alerts keep running underneath.
An engineer flags an extra forty minutes from the van. Copperline works out which of their later jobs now break their windows, finds who else can reach those sites in time, and puts the swap in front of you with the reasoning. In automatic mode it has already moved them and told the customers.
A team is who reports to whom. A squad is who goes out together. Copperline keeps both, because the boiler swap needs two people and the callout needs one.
Trade, region and depot. Certifications, shift patterns, home bases and holiday all sit on the team, and the engine reads them without being asked.
Pair an apprentice with a lead, put two engineers on a commercial strip-out, or send a solo van. Squads are ranked as one unit, with one arrival time and one route.
Stop arguing about who takes what. The board makes the case, you say yes or no, and the day holds together.
Every plan runs the same board and the same field app. What changes is how much of the day the system handles on its own. Dispatchers are still free: you pay for vans on the road, not seats at desks.
Never miss a job. Every call, text and email turns into a job with the details already written down. Say what you did and the paperwork writes itself.
When you have got a couple of vans. It starts handing the work out, answering questions from your own jobs, and squaring the money off.
Calls answered while they are still ringing. Nothing capped.
Each band prices the engineers inside it. It is not applied backwards across the whole team, so taking on one more person never makes the bill go down.
A crew of 12 pays £330 + £295 + £106, which is £731 a month, or £61 an engineer.
The discount stops at 30%. Past that the answer is a conversation, not a bigger number.
If you can send a voice note, you can use this. There is nothing to set up and no forms to fill in: you talk, and it writes things down. Most people run their first job through it the same afternoon.
That is who Solo is built for. One missed call can be a day's work, and the certificate still has to be written whether there is one of you or ten. Nothing about it assumes you have staff, a dispatcher or a second van.
You see what it heard before anything is filed, and the recording is kept word for word, so a mistake stays visible as a mistake instead of quietly becoming the record. You correct it by saying so.
Yes. Landlord gas safety records, CP12s and EICRs come as templates and are filled in from what you said on the job. You check them and they go out. Anything the job did not tell it is asked for rather than guessed.
No. If you do not pick up, the call is recorded and written down, and it lands as a job waiting for you with the recording attached. That happens on every plan, not just the big one.
It is held in the UK and the EU. You can export everything as CSV whenever you want, including on your way out, and cancelling is a button in the settings page rather than a phone call.
21 days on your own jobs, and nothing to set up. Put your number in, let it take a call you miss, and see what comes out the other end. No card, and you cancel from the settings page.
We reply within one working day.
By starting a trial you agree to our terms. We will not put you on a mailing list you did not ask for.
